Karina Mankevich
4 weken geleden
Very pleasant experience from start to finish. Before buying, we were invited to visit the showroom by appointment. The whole experience felt relaxed: no pressure, no overselling, just a friendly conversation with the owner about the different couch models and how they’re made.
The delivery did take quite a while, but communication was easy. Arctic Living was always reachable on WhatsApp and quick to update us on the order status. Once the couch arrived, the assembly was done very neatly, and the delivery team cleaned everything up afterwards, leaving behind only the couch instructions.
A few days after delivery and assembly, we noticed that one side of the couch had been mounted slightly incorrectly. We reached out to Arctic Living, and they were very helpful in explaining how to remount the piece properly. They even offered to stop by and help if needed, but in the end it was very easy to fix ourselves and only took a few minutes.
Overall, we are very happy with both the personalized service and the couch itself, which is really comfy.
